FAQ

We've compiled answers to some of the most common questions our customers ask. If you need additional assistance, our customer support team is always happy to help.

Where is Clovaure located?

Clovaure operates from the United States.

Business Address:

52 Adams St, Irvington, New Jersey 07111, United States

Do you offer free shipping?

Yes. We offer free standard shipping on all orders within the United States, with no minimum purchase required.

How long Howill it take to receive my order?

Most orders are delivered within:

Processing Time: 1–2 business days
Shipping Time: 5–7 business days
Total Estimated Delivery Time: 6–9 business days

Please note that delivery times are estimates and may occasionally vary due to carrier delays, holidays, weather conditions, or periods of high shipping demand.

Will I receive an order confirmation?

Yes. Once your order is successfully placed, you will receive an order confirmation email containing your purchase details.

If you do not receive a confirmation email, please check your spam or junk folder, or contact our support team for assistance.

Can I track my order?

Absolutely.

Once your order has been shipped, we will send a shipping confirmation email that includes your tracking number and tracking information.

Please allow up to 24–48 hours for tracking updates to become available after shipment.

What payment methods do you accept?

We accept several secure payment methods, payment methods, including major credit cards, digital wallets, and other supported payment options available at checkout.

All transactions are processed securely using encrypted payment systems to protect your information.

What is your return policy?

We offer a 30-day return period for eligible items.

To qualify for a return, products must generally be:

Unused and unworn
In their original condition
Returned with original packaging and tags
Accompanied by proof of purchase

For complete details, please review our Return & Refund Policy.

How do I start a return?

To request a return, contact our support team at:

Email: support@clovaure.store

Please include:

Your order number
The item(s) you wish to return
The reason for the return

Our team will provide return instructions after reviewing your request.

What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

Your order number
A description of the issue
Clear photos of the item and packaging

We will review the situation and provide an appropriate solution.

Can I modify or cancel my order?

If you need to make changes to your order, please contact us as soon as possible.

We will do our best to accommodate your request. However, once an order has been processed or shipped, modifications or cancellations may no longer be possible.

Are there products that cannot be returned?

Certain items may be designated as final sale, non-returnable, or otherwise excluded from our standard return policy.

Any such restrictions will be clearly stated on the product page before purchase.

What happens if my package is delayed?

Shipping carriers occasionally experience delays that are outside our control.

If your order has not arrived within the expected delivery timeframe, please contact our support team and we will assist in investigating the shipment status.

How can I contact customer support?

We're here to help.

Clovaure

Address: 52 Adams St, Irvington, New Jersey 07111, United States

Phone: +1 506 3005-009

Email: support@clovaure.store